How to reset my password when I forgot?
How to reset my password when I forgot?
Introduction
This guide will help you reset your password if you've forgotten it. Just follow these simple steps to regain access to your account.
Step-by-Step Instructions
1. Click on "Forgot password"
Open the mobile app
On the Login page, find and tap the "Forgot Password" link. It’s located below the password field
2. Enter your email dddress
You will be taken to the "Forgot Password" page.
Enter the email address you use for your account in the provided field.
Tap "Submit" or "Next".
3. Check Your Email
Open your mail box
Look for an email with the subject "Password Reset" or something similar
Open the email and find the reset link
4. Click on the Reset Link
Click the reset link in the email
This will redirect you to the web portal for password reset
5. Enter and Confirm Your New Password
On the web portal, you will see fields to enter a new password
Enter your new password in the "New Password" field
Enter the same password in the "Confirm New Password" field to ensure they match
Click "Change Password"
6. Login with Your New Password
Go back to the mobile app
Enter your username and your new password
Tap "Login"
Congratulations! You have successfully reset your password and can now log in with your new credentials
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